Return Policy

Last updated September 15, 2023

We hope you are happy with your purchase, but if you are not completely satisfied with your purchase for any reason, you may return it to us for refund. Please see below for more information on the return policy for Innovative Construction Products.

**Please note that most orders take 1-3 business days to ship for processing. However, some manufacturers have longer lead times. We recommend calling to check lead times before placing your order. Upgrading your shipping only has to do with transit time and DOES NOT upgrade your processing time. All items must ship within the United States and are not to be exported.


All returns must be postmarked within 30 days of the purchase date. All returned items must be in new and unused condition, with the original labels and tags attached. 

Returns are subject to a restocking fee of 25-35%. The original shipping cost will not be refunded. Custom orders, parts, and toilet partitions are non-returnable. The customer is responsible for all return shipping fees. Once the material is returned and inspected, a credit will be issued to the original invoice, minus the original shipping cost and any associated fees.

Return Process

To return an item, please email customer service at Please have your order # available, a list of items you are wishing to return, and the reason you are returning the product. Please note we do not do exchanges. Then, place the item securely in its original packaging and the provided return form, and mail it to the following address:

Innovative Construction Products
Attn: Returns
2030 Fortune Dr Ste 200
San Jose, CA, 95131-1835

You will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.


After we receive your return and inspect the condition of the product, we will process your return or exchange. Please allow 7-10 business days from the receipt of your item to process the return or exchange. Refunds might take up to 7-10 business days to appear on your credit card statement. We will notify you by email once your return has been processed.

Damaged or Missing Items

Please inspect your order immediately and carefully check for damaged and/or missing items. If you order from different manufacturers, your orders may arrive in multiple shipments. If you have damaged items, DO NOT ACCEPT the shipment; please refuse the shipment from the carrier and contact customer service immediately, and we will arrange for a replacement to be sent out. If you accept a shipment that has concealed damage, you must call us within 24 hours of receipt of the material. All damaged material must be held for inspection by the carrier for 2 weeks. The customer is responsible for all freight claims resulting from damage in transit if they accept material from the carrier without noting the damage on the freight bill.


If you have any questions about our return policy, you can contact us at:

2030 Fortune Dr Ste 200

San Jose, CA, 95131-1835